Privacy Policy

Effective Date: June 2026

Thank you for visiting www.royaltruckrepairpa.com and using Royal Truck Repair services. Royal Truck Repair is committed to protecting your privacy and safeguarding personal, business, vehicle, and service-related information.

This Privacy Policy explains how we collect, use, store, share, and protect information submitted through our website, customer communication channels, service forms, phone calls, text messages, and internal workflow systems, including Royal Live Bay.

Information We Collect

We may collect the following types of information:

1. Personal Information

We may collect information that can identify you, including your name, phone number, email address, company name, business information, and any information you voluntarily provide through our website forms, phone calls, text messages, emails, or other communication channels.

2. Service and Repair Information

For repair and operational purposes, we may collect vehicle and job-related information, including truck/unit number, trailer number, license plate information, VIN if provided, service request details, repair notes, invoice information, job status, bay assignment, service advisor information, mechanic assignment, payment status, and vehicle release status.

3. Website and Device Information

When you visit our website, we may collect non-personal information such as IP address, browser type, device information, website usage data, page activity, and general browsing behavior. This information may be used to improve website performance, security, and user experience.

How We Use Information

Royal Truck Repair may use collected information for the following purposes:

- To respond to customer inquiries
- To provide truck repair, maintenance, and related services
- To manage customer check-ins and service requests
- To track repair workflow, bay status, payment status, and vehicle release
- To communicate service updates, appointment updates, repair status, and operational messages
- To maintain customer, service, invoice, and business records
- To improve our website, internal systems, customer service, and business operations
- To comply with legal, tax, insurance, safety, and business obligations
- To protect Royal Truck Repair, our customers, employees, systems, and property

SMS Privacy Notice

Royal Truck Repair may send service-related SMS messages for customer check-in, repair status updates, appointment updates, payment status, bay status, and vehicle release notifications.

Mobile phone numbers, SMS consent, and opt-in data are not sold, rented, shared, or transferred to third parties, affiliates, or lead generators for marketing or promotional purposes.

SMS messages are used only for service-related and operational communication. Customers may opt out of SMS messages by replying STOP where applicable or by contacting Royal Truck Repair directly.

Message frequency may vary depending on service activity. Message and data rates may apply depending on your mobile carrier.

Royal Live Bay Internal System

Royal Truck Repair uses Royal Live Bay as an internal workflow management system. Information entered into Royal Live Bay may include customer contact details, company information, vehicle/job details, service status, repair workflow notes, advisor assignments, mechanic assignments, bay status, payment status, and release information.

This information is used only for internal business operations, repair workflow management, customer service communication, service tracking, and business recordkeeping.

Data Sharing and Disclosure

Royal Truck Repair does not sell, rent, trade, or transfer personal information, mobile phone numbers, SMS consent, or opt-in data to third parties, affiliates, or lead generators for marketing or promotional purposes.

We may share information only in limited situations, including:

- With trusted service providers who help operate our website, communication systems, hosting systems, database systems, payment systems, or business tools
- When needed to provide repair, customer service, communication, or operational support
- When required by law, court order, subpoena, legal process, or valid government request
- To protect the rights, safety, property, systems, or operations of Royal Truck Repair
- In connection with a business transfer, merger, acquisition, restructuring, or sale of assets, if applicable

Service Providers

We may use third-party service providers to support our business operations, including website hosting, database hosting, communication tools, SMS providers, analytics tools, payment tools, and internal workflow systems.

These providers may access information only as necessary to perform services for Royal Truck Repair and are not permitted to use personal information for their own marketing purposes.

Data Security

We take reasonable administrative, technical, and operational measures to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Royal Live Bay uses login-based access and role-based database permissions to help protect internal business data. Sensitive system credentials are not intended to be stored publicly.

However, no method of internet transmission, electronic communication, or electronic storage is completely secure. While we work to protect information, we cannot guarantee absolute security.

Data Retention

We retain customer, service, vehicle, invoice, communication, and business information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, support internal operations, and protect our business interests.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Royal Truck Repair. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of third-party websites before providing personal information.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it.

Your Choices

You may contact Royal Truck Repair to update, correct, or request information about your personal information where applicable.

For SMS communications, you may opt out by replying STOP where applicable or by contacting Royal Truck Repair directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, systems, services, or legal requirements. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after updates means you acknowledge the revised Privacy Policy.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Royal Truck Repair
Website: www.royaltruckrepairpa.com
Email: info@royaltruckrepairpagmail.com
Phone: (610) 841-2521
Address: 9883 old us 22, 104, breinigsville, pa 18031

By using our website, services, or communication channels, you acknowledge this Privacy Policy.